nick.mn

Transforming Age
8/2018-Present
IT InfrastructureManager
Oversee all aspects of Transforming age networks for 26 senior living communities, 3 corporate offices, secured resident networks, and a nationwide remote workforce including network security, backups, communications (phone, email, IM, project management, VPN) Configure and maintain Veeam backups with AWS immutable storage.  Manage vendor relations, IT team & helpdesk supporting around 2k employees.  Escalation for tier 3 issues and above.  Disaster recovery preparedness.  Risk assessment / penetration testing & vulnerability mitigation.  Policy and procedure, documentation and workflow management.  Development and monitoring of IT Capital / OPS budgets at a corporate and community level.  Overseeing IT infrastructure design for new construction of 20 story luxury senior living building downtown Seattle WA.

Olson Technology
8/2014-7/2018
IT Consultant / Help Desk Manager
I started as the help desk manager to get procedures in place for call flow, client configuration creation/management, and help ticketing/tracking. configured and managed labtech including scripting, database cleanup and migration to new host server. Also as help desk manager I took over developing an updated website and maintaining that site for Olson Technology. After training a new help desk manager we agreed my skill set was needed in a consultant role in the company. As an IT consultant I'm the lead tech on a number of high priority clients with varying levels of IT needs and knowledge.

Imagine IT
7/2013-8/2014
IT Consultant Account Tech / Help Desk Support
Started as a tier 1 helpdesk employee mostly working remotely. Quickly Worked my way to a level 2 support tech, managing Technology needs for many clients in the twin cities metro area. I was the lead tech for 31 clients many of them being well known, high priority accounts.

Lake Lawn Resort
8/2011 – 7/2013
IT Administrator taking on management duties from 2/2012-5/2012
Manged 100+ users including multiple remote sales users and computers. Maintained virtual server environment running VMware in high availability accross 3 hosts with SAN. In depth experience with POS systems in multiple revenue centers (restaurant, bar, retail, spa, and golf). Monitored, updated, and configured local backups with Symantec, local Exchange, Property management, and sales software (Springer Miller/Delphi/Touch). Worked through changes to Mitell PBX system. Setup new mesh ruckus wifi network with both corporate and guest including captive portal. Also supported guest IT needs when applicable.