Name: Nick Smith
Location: Twin Cities MN.
• Network Security
• Network Concepts-CCNA 1
• Routing CCNA 2
• Switching &Wan CCNA 3&4
• Server Technologies
• Network Administration-Microsoft
• Network Administration-Linux/Unix
• Intro-Programming & Databases
• Advanced Databases
• Technical Reporting
Pre-Business Student• General education
DDHS High School2000-2004
Achieved high school diploma
IT Consultant / Help Desk ManagerI started as the help desk manager to get procedures in place for call flow, client configuration creation/management, and help ticketing/tracking. configured and managed labtech including scripting, database cleanup and migration to new host server. Also as help desk manager I took over developing an updated website and maintaining that site for Olson Technology. After training a new help desk manager we agreed my skill set was needed in an it consultant role in the company. As an IT consultant I'm the lead tech on a number of well known and high priority clients with varying levels of IT needs and knowledge.
IT Consultant Account Tech / Help Desk SupportStarted as a tier 1 helpdesk employee mostly working remotely. Quickly Worked my way to a level 2 support tech, managing Technology needs for many clients in the twin cities metro area. I was the lead tech for 31 clients many of them being well known, high priority accounts.
Lake Lawn Resort8/2011 – 7/2013
IT Administrator taking on management duties from 2/2012-5/2012Manged 100+ users including multiple remote sales users and computers. Maintained virtual server environment running VMware in high availability accross 3 hosts with SAN. In depth experience with POS systems in multiple revenue centers (restaurant, bar, retail, spa, and golf). Monitored, updated, and configured local backups with Symantec, local Exchange, Property management, and sales software (Springer Miller/Delphi/Touch). Worked through changes to Mitell PBX system. Setup new mesh ruckus wifi network with both corporate and guest including captive portal. Also supported guest IT needs when applicable.
I’m now about 24 hrs into my first ever Mac purchase. I’m not looking back nor do I want to. With Parallels installed as my safety net I don’t need a pc. There have already been a few bumps in the honeymoon phase which I’ll get into later in this post but overall I’m very […]
Fresh chewy and delicious home made bagels even better than the bakery.
Barbecue pulled pork and slaw on pretzel buns