Profile


Professional IT Consultant

About me

Professional IT consultant by day and tech geek, family man by night.  I live breath and sweat all things electronic. I'm detail and deadline oriented. Personable and able to explain high level technical processes/procedures in a way others can understand.

Details

Name: Nick Smith
Age: 30
Location: Twin Cities MN.

Experience

Education

Gateway College

2007-2010
Network Specialist Degree Dec. 2012.

•  Network Security

•  Network Concepts-CCNA 1

•  Routing CCNA 2

•  Switching &Wan CCNA 3&4


•   Troubleshooting

•   Server Technologies

•   Network Administration-Microsoft

•   Network Administration-Linux/Unix


•  Intro-Programming & Databases

•  Advanced Databases

•  Technical Reporting

UW Whitewater
2007-2010

Pre-Business Student

•  General education
DDHS High School
2000-2004

Achieved high school diploma

Career

Olson Technology
8/2014-Present

IT Consultant / Help Desk Manager

I started as the help desk manager to get procedures in place for call flow, client configuration creation/management, and help ticketing/tracking. configured and managed labtech including scripting, database cleanup and migration to new host server. Also as help desk manager I took over developing an updated website and maintaining that site for Olson Technology. After training a new help desk manager we agreed my skill set was needed in an it consultant role in the company. As an IT consultant I'm the lead tech on a number of well known and high priority clients with varying levels of IT needs and knowledge.
Imagine IT
7/2013-8/2014

IT Consultant Account Tech / Help Desk Support

Started as a tier 1 helpdesk employee mostly working remotely. Quickly Worked my way to a level 2 support tech, managing Technology needs for many clients in the twin cities metro area. I was the lead tech for 31 clients many of them being well known, high priority accounts.
Lake Lawn Resort
8/2011 – 7/2013

IT Administrator taking on management duties from 2/2012-5/2012

Manged 100+ users including multiple remote sales users and computers. Maintained virtual server environment running VMware in high availability accross 3 hosts with SAN. In depth experience with POS systems in multiple revenue centers (restaurant, bar, retail, spa, and golf). Monitored, updated, and configured local backups with Symantec, local Exchange, Property management, and sales software (Springer Miller/Delphi/Touch). Worked through changes to Mitell PBX system. Setup new mesh ruckus wifi network with both corporate and guest including captive portal. Also supported guest IT needs when applicable.

Skills

Technical

VMware  
Mac OS  
FreePbx  
Server 2003-Current  
Managed Switching  
Data Recovery  
Adv. Firewall  

HyperV  
HTML  
PHP  
Cisco CUCM  
Connectwise  
LabTech  

Windows OS 7,8,10  
Microsoft Office  
Wordpress  
SQL  
Android/iPhone OS  
Hardware diagnostics  

Personal

Leadership  
Team work  
Interpersonal  

Detail Oriented  
Trustworthy  
Dependable  

Customer service  
Punctuality  
Organization  

References

Projects

GetTechNick

From Windows to Mac First 24 hrs

From Windows to Mac First 24 hrs

I’m now about 24 hrs into my first ever Mac purchase.  I’m not looking back nor do I want to.  With Parallels installed as my safety net I don’t need a pc.  There have already been a few bumps in the honeymoon phase which I’ll get into later in this post but overall I’m very […]

Bagels

Bagels

Fresh chewy and delicious home made bagels even better than the bakery.

Barbecue pulled pork with Cole Slaw

Barbecue pulled pork with Cole Slaw

Barbecue pulled pork and slaw on pretzel buns